Orders received before 2:00 PM are prepared the same day. Orders received from 2:00 PM onwards will be processed the following day. Delivery times in Spain and Portugal are 24 to 48 hours. Shipments are only made on business days.
We will provide you with a tracking number so that you can track your package at all times and have up-to-date information on its status.
No, if your order is placed in Spain or Portugal, we offer FREE shipping.
You can return or exchange your garment free of charge within 30 calendar days after delivery. To process the return, simply write to us at info@silomatelier.com
It is important that the products are in perfect condition and in their original packaging. Once we receive your request, we will send you detailed instructions to complete the process.
You can write to us through our contact form or send us an email at info@silomatelier.com We are also available on our social media channels.