Frequently Asked Questions (FAQ)
Silom Scarfs is a brand dedicated to sharing the cultural and textile wealth of Thailand, offering high-quality handcrafted garments such as pashminas, scarves, pants, skirts, scarves and more, made from materials such as silk, cotton and cashmere, among others.
Silom Scarfs is a brand dedicated to sharing the cultural and textile wealth of Thailand, offering high-quality handcrafted garments such as pashminas, scarves, pants, skirts, scarves and more, made from materials such as silk, cotton and cashmere, among others.
Our garments are made in Thailand, in collaboration with local workshops that use traditional techniques and responsible production processes.
Our garments are made in Thailand, in collaboration with local workshops that use traditional techniques and responsible production processes.
No, Silom Scarfs is an online-only store. This model allows us to reduce costs and offer more competitive prices, while maintaining the exceptional quality of our products and our commitment to our customers.
No, Silom Scarfs is an online-only store. This model allows us to reduce costs and offer more competitive prices, while maintaining the exceptional quality of our products and our commitment to our customers.
Simply select the products you want, add them to your cart, fill in the shipping details and make the payment in our online store. It's easy and secure.
Simply select the products you want, add them to your cart, fill in the shipping details and make the payment in our online store. It's easy and secure.
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal and other secure payment methods that will appear at checkout.
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal and other secure payment methods that will appear at checkout.
If you need to modify or cancel your order, please contact us as soon as possible via email. If the order has not yet been processed, we will be able to assist you.
If you need to modify or cancel your order, please contact us as soon as possible via email. If the order has not yet been processed, we will be able to assist you.
In Spain, shipments usually take between 3 and 5 business days. For international shipments, the estimated time is 7 to 15 business days. We will provide you with a tracking number so you can track your package.
In Spain, shipments usually take between 3 and 5 business days. For international shipments, the estimated time is 7 to 15 business days. We will provide you with a tracking number so you can track your package.
The cost is calculated based on location and will be displayed before checkout. For shipments within Spain, we offer free shipping on orders over €80
The cost is calculated based on location and will be displayed before checkout. For shipments within Spain, we offer free shipping on orders over €80
You can check product availability directly on each item's page. We'll also let you know if stock is limited or if there are only a few units left.
You can check product availability directly on each item's page. We'll also let you know if stock is limited or if there are only a few units left.
Send us an email with your order number, the reason and whether you want an exchange or a refund. We will send you the necessary instructions to proceed.
Send us an email with your order number, the reason and whether you want an exchange or a refund. We will send you the necessary instructions to proceed.
We recommend washing with cold water and mild detergent. Air dry and avoid prolonged exposure to the sun. For delicate fabrics, avoid the washing machine. If absolutely necessary, use a protective bag and select a gentle cycle with cold water.
We recommend washing with cold water and mild detergent. Air dry and avoid prolonged exposure to the sun. For delicate fabrics, avoid the washing machine. If absolutely necessary, use a protective bag and select a gentle cycle with cold water.
We work directly with artisans in Thailand, ensuring fair trade and promoting their economic well-being. We are committed to preserving their traditions while providing responsible fashion.
We work directly with artisans in Thailand, ensuring fair trade and promoting their economic well-being. We are committed to preserving their traditions while providing responsible fashion.
You can write to us through our contact form or send us an email to [email]. We are also available on our social networks.
You can write to us through our contact form or send us an email to [email]. We are also available on our social networks.
At Silom Atelier, the security of your payment is our priority. We use Shopify Payments , a platform internationally recognized for its high security and compliance with the highest data protection standards. Your transactions are encrypted and protected to ensure a 100% safe and secure shopping experience.
At Silom Atelier, the security of your payment is our priority. We use Shopify Payments , a platform internationally recognized for its high security and compliance with the highest data protection standards. Your transactions are encrypted and protected to ensure a 100% safe and secure shopping experience.